4URL has 2 support levels, in the event that your support request is covered by a support contract, which is determined by your account no, and pin, then your request will be given high priority, and dealt with promptly; in the event that you have no support contract we may offer you a support contract that will require immediate payment; in the event that we determine the problem is not caused by your system but is related to our systems then you will be informed.

We will determine the problem from the information you gave us in the 4URL Technical submission form, ensure the data you provide is correct, and please note no action will be taken unless your account no, pin are correct.